FREQUENTLY ASKED QUESTIONS

How much does Ezybidz services COST?

Ezybidz will offer a 0 cost package to all suitable charity events. This package can include: the electronic auction, full service including customer service representatives at your event, an auctioneer, money can’t buy consignment items, and we can even follow up with those few payments that are missed on the night.

Will there be support at my event?

Absolutely, we aim to provide one Event manager who will be your main contact before, during and after the event along with a number of highly trained Customer Service Representatives (CSR’s) to all events that are going for a full package deal! Our CSR’s are armed with an iPad to help those who do not have a phone, answer question on the auction items, help with spotting during the auction and taking payments at the end of the night.

Are there any HIDDEN CHARGES?

No! A number of electronic auction companies take commission or have hidden fees for their technology – Ezybidz do not! We care about your charity and do not want to take any of your much needed donations.

How do CONSIGNMENT items work?

Ezybidz have a range of consignment items including holidays, experiences and signed memorabilia. Each item has a cost price and a reserve – the reserve price is set about 10% above the cost price. The reason for the reserve is to make sure as soon as the first bid is in your charity gets a donation. 100% of the money bid above the cost price goes to your charity.

What happens if a CONSIGNMENT item does not sell?

Ezybidz will take back the item at no cost to yourself.

How do I redeem my EXPERIENCE voucher?

If you have recently won an Ezybidz experience please follow the link below within 2 months of purchasing the voucher.
www.ezybidz.com.au/activate/

How long is my EXPERIENCE voucher valid?

Your experience can be taken within 6 months of the purchase unless otherwise stated, however the voucher must be activated within 2 months.